
CADLearning Support
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- Login
 
- Error message “No active user with that email found” when trying to log in.
 
Possible Causes:
• Incorrect email on file
• Account has been marked inactive
• User account was not created yet
Resolution:
Verify you are entering the correct email address. If the problem persists, submit a CADLearning Support Request Form.
 
- Error message “No active user with that email found” when trying to log in.
- CADLearning website continuously reloads when I log in.
 
Possible Causes:
• Using incompatible internet browser
• User account is not configured correctly
Resolution:
Only use these supported browsers to access CADLearning: Microsoft Edge, Google Chrome, and Mozilla Firefox. Clear your browser cache. Or, try using a different supported browser. If the problem persists, submit a CADLearning Support Request Form.
* Internet Explorer 11 is not compatible.
 
 
Possible Causes:
• Email link has expired
• User entered invalid password
• User account is not active
Resolution:
If you were emailed a password reset link, ensure the link was issued within the last three days. Password reset links that are emailed will expire in three days. Ensure the password satisfies the requirements. Password must be between six (6) and fifteen (15) characters, contain at least one upper- and lower-case letter, contain at least one symbol (!@#$&*), and contain at least one number. If the problem persists, submit a CADLearning Support Request Form.
 
 
Possible Causes:
• The invitation link has expired
Navigate to the CADLearning site and enter your email to log in. When asked for a password, click “Forgot your password?”. This will complete your invitation and allow you to log in.
- Content
 
- I don’t see my progress.
 
Possible Causes:
• Misunderstanding of how progress is tracked on the site
• User selected wrong organization from profile
Resolution:
Roles & Goals progress is earned by answering assessment questions correctly, while Library lessons will display a green check when viewed. If the user account is a part of multiple organizations, ensure the correct organization is selected from the profile.
 
- I don’t see my progress.
- The library is empty.
 
Possible Causes:
• User does not have a subscription or subscription is expired
• User’s organization subscription could be missing or expired
• User logged in with wrong account
• Library is being blocked by security software, such as a popup blocker
Resolution:
Verify you are logged in with the correct account that has an active subscription. If the problem persists, submit a CADLearning Support Request Form.
 
 
Possible Causes:
• Using an unsupported browser
• Using popup blockers, script blockers, or other browser security settings
• Connecting through VPN or firewall
Resolution:
Verify a supported browser is being used—Edge, Chrome, or Firefox. Verify the user disables popup blockers or script blockers. Add “*.cadlearning.com” and “*azure.net” to the firewall whitelist/exceptions. Try using a different browser. If the problem persists, submit a CADLearning Support Request Form.
 
 
Possible Causes:
• The download is being blocked by security settings
• The resource link is broken
• Connecting through VPN or firewall
Resolution:
Verify the download is not being blocked by popup blockers, script blockers, or other security software. If the link is broken or the file is now available to download, submit a CADLearning Support Request Form.
 
 
Possible Causes:
• The invitation link has expired
Resolution:
Navigate to the CADLearning site and enter your email to log in. When asked for a password, click “Forgot your password?”. This will complete your invitation and allow you to log in.