Uploading custom videos will take between 5 and 7 minutes per video. If the upload is taking much longer, you may have a firewall or antivirus running. We suggest altering the settings to help the upload.

If you receive a general pop-up error message, click through it, refresh the page, or check back after some time, and the video will be there.

If you’re receiving a cracked egg error when you try to play the video, contact support.

Please keep in mind our video specs must be: 

MP4 Files with H.264 video codec and AAC audio codec

Ideal Resolution: 1920x1080p