I’m uploading custom videos and getting an error/it’s taking a long time.

Uploading custom videos will take between 5 and 7 minutes per video. If the upload is taking much longer, you may have a firewall or antivirus running. We suggest altering the settings to help the upload.

If you receive a general pop-up error message, click through it, refresh the page, or check back after some time, and the video will be there.

If you’re receiving a cracked egg error when you try to play the video, contact support.

Please keep in mind our video specs must be: 

MP4 Files with H.264 video codec and AAC audio codec

Ideal Resolution: 1920x1080p

Why can’t a new user access the website?

A new user may not be able to access the website for a few reasons:

  • When the user was created, did the administrator set the user’s status as “Active”? If not, open that user’s profile, check the Active option and then click Save.
  • When the user was invited, did they receive and accept the invitation within three (3) days? If not, contact support to get their account confirmed for them.
  • If you have a limited number of subscriptions, was the user attached to one of them? If not, under Organization, click the Subscriptions tab and select that user for an open subscription.

What are the CADLearning Whitelist Domains and IP Address Ranges?

This following documentation from Microsoft outlines IP’s and URL’s that should be whitelisted.

Add IP addresses and URLs to allow list – Azure DevOps | Microsoft Docs

In addition to what’s documented, whitelist the following IP’s:

The most important pieces from the linked article are :

IP addresses and range restrictions

Ensure the following IP addresses are allowed for outbound connection, so your organization works with any existing firewall or IP restrictions.

IP V4 ranges IP V6 ranges 2620:1ec:4::/48 2620:1ec:a92::/48 2620:1ec:21::/48 2620:1ec:22::/48

Ensure the following IP addresses are allowed for inbound connection, so your organization works with any existing firewall or IP restrictions.

East United States
East 2 United States


Other IP addresses


URLs to support sign in and licensing connections

  • management.core.windows.net
  • login.microsoftonline.com
  • login.live.com
  • go.microsoft.com
  • graph.microsoft.com
  • app.vssps.dev.azure.com
  • app.vssps.visualstudio.com
  • aadcdn.msauth.net
  • aadcdn.msftauth.net