Knowledge Base
CADLearning
Why Can’t I Authorize my DVD?
4D Technologies, the makers of CADLearning, stopped generating DVDs back in 2016. We continued to authorize the previously sold DVDs for as long as we could. In 2018 we lost access to the technology used to authorize due to numerous Windows security updates....
Revit 2018.2 – the in application plug in is returning an error
Autodesk routinely updates programs with improvements and fixes. Normally, the impact is minimal, however, an update to Revit 2018 resulted in CADLearning's in-app video player no longer being supported. This generates an error message when launching Revit if you are...
Plug In V 3.0 is installed but not appearing in AutoCAD
UPDATE from the Autodesk Knowledge Network Site:Autodesk® AutoCAD® 2017 Exchange App Autoloader Hotfix This Hotfix addresses a problem with Exchange Apps that target the AutoCAD 2017-based products. Description of Problem: Exchange Apps may not display on the Add In...
What are the requirements for installing Assist?
CADLearning Assist is supported in the AutoCAD, Revit and Inventor programs, releases 2015 and later. You should be an administrator on the machine with permission to install applications. Some corporate networks restrict the installation of add-ins so please contact...
How do I add a clickable link to my company message?
Org admins have the ability to add a company message that displays to all users. Should you like, you can add a link to this message as well. Here is an example of a company message with a link: Your message is: "To learn more about Autodesk click here." To add a link...
My custom category is set to inactive but still displays in the library!
If you have inactivated your category, but there are active courses within that category, the library will continue displaying the category. You will have to inactivate all of the courses to hide that entire category.
Why can’t I see Reports listed in the menu?
As an organization administrator, you will need to add the Reporting role to your account to view reports in your CADLearning Portal. Navigate to Organization then Users. Select your account, check Reporting, and click Save. Log out and back in to view the Reports...
Are there instructions for admins?
We are happy to provide the following resources for Administrators of CADLearning. Visit the links below for online tutorials about using the CADLearning Administration options: Organization Administration Reporting Administrator Content Creation We are pleased to...
Does CADLearning have an Introduction Email I can send to my Users?
Yes, we do! And, we can customize this email as well as an announcement poster, whichyou can use to get your users excited for your CADLearning website. Please contact Customer Success at customersuccess@cadlearning.com, or call us at +1 (603) 641-3900.
I’m uploading custom videos and getting an error/it’s taking a long time.
Uploading custom videos will take between 5 and 7 minutes per video. If the upload is taking much longer, you may have a firewall or antivirus running. We suggest altering the settings to help the upload. If you receive a general pop-up error message, click through...